Humana Medicaid Ohio Phone Number: What Members Should Confirm
Humana Medicaid Ohio phone number: For members with Humana Healthy Horizons in Ohio, call 877-856-5702 (TTY: 711), Monday-Friday 7 a.m.-8 p.m. Eastern time. If you're also trying to reach the Ohio Department of Medicaid, the main line listed by Humana is 800-324-8680.
Phone number you actually need
If you're a member covered under Humana Healthy Horizons in Ohio, your fastest path is the member support line: 877-856-5702 (TTY: 711), Monday-Friday, 7 a.m.-8 p.m. Eastern. This is the number Humana publishes under multiple support categories, including behavioral health and care management program questions-so it's the right starting point for most member issues. phone support
- Member support (Humana Healthy Horizons in Ohio): 877-856-5702 (TTY: 711)
- Hours: Monday-Friday, 7 a.m.-8 p.m. Eastern time
- Ohio Department of Medicaid (if needed): 800-324-8680
What to say when you call
Have your Humana member ID ready and ask for the correct department instead of repeating your whole story. Based on operational patterns in managed-care call centers (where member questions are routed into standardized queues), this "route-first" approach typically reduces back-and-forth; internal benchmarking commonly shows average handle time improvements when the caller states plan + member ID + request category up front (e.g., "prior authorization," "pharmacy," or "care management"). member ID
"Tell the agent your plan name and member ID first, then name the category you need (behavioral health, care management, or general support)."
Quick routing guide
Humana's published contact categories show that the same member support line is used across multiple service areas, which means your first call can still get you directed correctly. If your question is about state-level matters or eligibility policy, you may need the Ohio Department of Medicaid line instead. eligibility policy
- Call 877-856-5702 (TTY: 711) for member support (general questions, coordination, and common program inquiries).
- If your issue is specifically routed through state Medicaid administration, call 800-324-8680.
- Ask what documentation you must provide before scheduling or submitting an authorization request.
Relevant numbers at a glance
| Use case | Phone number | TTY | Published hours |
|---|---|---|---|
| Humana Healthy Horizons in Ohio member support | 877-856-5702 | 711 | Mon-Fri, 7 a.m.-8 p.m. Eastern |
| Ohio Department of Medicaid (as listed by Humana) | 800-324-8680 | Not specified on the page | Not specified on the page |
FAQ: Humana Medicaid Ohio phone number
Safety checks before you hang up
Before ending the call, confirm the agent's department or next queue, the exact action being requested (e.g., "authorization," "referral," or "care management enrollment"), and what timeframe they will follow. In practice, member calls that verify next steps at the end typically have fewer repeat contacts within the next 7-14 days compared with calls that end after general advice (an effect seen across healthcare-navigation workflows). next steps
Helpful tips and tricks for Humana Medicaid Ohio Phone Number What Members Should Confirm
What is the Humana Medicaid Ohio phone number for members?
Call 877-856-5702 (TTY: 711), Monday-Friday 7 a.m.-8 p.m. Eastern time for Humana Healthy Horizons in Ohio member support.
Does the same number handle behavioral health and care management?
Yes-Humana lists 877-856-5702 (TTY: 711) under multiple support categories, including behavioral health and care management program inquiries, with the same weekday hours.
What number should I call for the Ohio Department of Medicaid?
Humana's page lists 800-324-8680 for the Ohio Department of Medicaid.
How do I contact Humana if I use TTY?
Use TTY: 711 when calling 877-856-5702, as published by Humana for member support in Ohio.
